Associate Trainer - Dynamic BPO Career in Bali

Join Swak BPO Corp., a rapidly expanding Business Process Outsourcing leader, now bringing its award-winning culture to Bali! As an Associate Trainer, you’ll play a pivotal role in shaping the next generation of talent in a vibrant, collaborative environment. In this role, you’ll design and deliver engaging training programs tailored to the unique needs of our agents, ensuring they are equipped with the skills and knowledge to excel in their roles. This is your chance to make a tangible impact on our team’s growth and success.

Swak BPO Corp. is not just a workplace; it’s a community where innovation and teamwork thrive. Located in the heart of Canggu, Bali, our office offers a dynamic atmosphere with stunning views and a supportive work environment. We’re looking for a passionate Associate Trainer who can inspire and mentor our team, helping them reach their full potential.

As an Associate Trainer, you’ll work closely with our experienced trainers to develop and deliver comprehensive training programs. You’ll create interactive lessons, conduct workshops, and provide ongoing coaching to ensure our agents are well-prepared to handle any customer interaction. This role is perfect for someone who enjoys teaching and wants to be part of a growing company that values continuous learning and development.

📋 Tanggung Jawab Pekerjaan

• Design and deliver engaging training programs for new and existing agents, focusing on customer service, sales techniques, and product knowledge.
• Create interactive lesson plans, workshops, and coaching sessions to enhance agents' performance and retention.
• Conduct regular training evaluations to assess the effectiveness of training programs and make data-driven improvements.
• Collaborate with senior trainers and team leads to develop and implement training strategies aligned with company goals.
• Provide ongoing coaching and mentorship to agents, offering personalized feedback and support.
• Stay updated with industry trends and best practices in customer service and training methodologies.
• Assist in the development and maintenance of training materials, including manuals, guides, and multimedia content.
• Participate in team meetings and contribute to the overall training strategy and company culture.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Education, Psychology, Human Resources, or a related field.
• Minimum 3 years of experience in training and development, preferably in a customer service or BPO environment.
• Strong knowledge of training methodologies, instructional design, and e-learning platforms.
• Excellent communication and presentation skills, with the ability to teach and mentor effectively.
• Proficiency in English, both written and spoken, with additional language skills an advantage.
• Familiarity with CRM systems and customer service software, such as Salesforce or Zendesk.
• Certification in training and development (e.g., Certified Professional in Learning and Performance - CPLP) is a plus.
• Ability to work in a fast-paced, collaborative environment and manage multiple tasks effectively.

🛠️ Keahlian

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